Our Technology

support

At City Private Hire & Minibuses Ltd we use all the latest technology.  In the last 5 years we have developed and enhanced our services & continually to do so.

We use Data Master Taxi System which gives us full management control over our vehicles from our main offices located in Blackburn Town Centre.  We can locate the nearest driver to your pick up point providing a much quicker service.

Datamaster Auto Dispatch System

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We can take customer information with a few clicks reducing your telephone call time.  This system sends information directly to our driver’s hand held PDA’s instantly and within 20 seconds the job is accepted and the driver is on route to your destination. All our vehicles are fitted with GPS systems & PDA’s. We can also track a driver’s position at any given time giving you an exact time of pick up with instant vehicle location on Mapping.

When using PDA data terminals, the auto-plotting range is extended to a massive 616 square miles allowing auto-plotting to more distant locations. This system also helps in traffic jam situations and peak rush hour times letting you know immediately of any unexpected delays & exactly whereabouts your taxi is giving us accurate information we can pass on directly to yourselves.

PDA GPS NAVIGATION SYSTEM

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GPS navigation system is installed in all our vehicles making it a much faster way to find a particular address. Once a job is accepted, a driver will be dispatched and a driver is on route to your designating pick up point. Our system is updated regularly so any new housing estates and roads are in the system for our drivers to find.

 

 

TEXT BACK SERVICE

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All our drivers have hand held PDA’s providing a unique ring back service, you will receive a text to your mobile (providing you have not got number witheld) notifying you when your taxi has arrived stating make, colour & model of vehicle. This service is also provided if you use our text-a-taxi service.

 

 

 

Benefits of Text-A-Taxi

  • Convenience – book in the noisiest of locations.
  • Reduced Call Costs – reduce your mobile phone charges.
  • Greater Mobility – text rather than wait on the phone, free to go about your chores while waiting for your text message confirmation.
  • Improved Safety on text back – rest assured it’s a licensed taxi & no more waiting outside in the cold or peering out of the window.
  • No complaints of drivers tooting their horns.
  • Text-Back offers a discreet reminder and is free of charge.


Glossary of Terms:

GPS – Global Positioning System, Method by which Vehicles are specifically located. It is generally attached to a PDA.

PDA – Personal Digital Assistant or handheld computer. The device in vehicle which displays Booking Information and controls all communication with GPS.

 

Avaya Telephone System with multi line support

– Up to 30 simultaneous calls to our call centre
– Clear voice quality

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Telecom & IT managed by Comms Source Ltd
Taxi telephone system specialist